Frequently Asked Questions

If you're looking to book a clean, give us a call at (250) 410-4343, email us at info@whiskeyjackcleaning.ca, or fill out our form

Usually, we can get you booked within two weeks from first contact. If you need a specific date booked well in advance, we can usually book it with no problem.

If you are comfortable with us completing a clean without your presence then we are happy to do so. All we ask is that you provide us with an option for accessing your home. Our cleaners will complete the cleaning, and you will be sent updates when they start and finish so you are fully aware.

We do not bind clients into contracts, you are free to stop our services whenever you like.

We have a 36 hour cancellation policy. Let us know within 36 hours that you do not need your appointment, and we will cancel the appointment with no penalties.

We have years of experience providing estimates to clients and have developed an ability to do accurate over-the-phone estimates on the spot based on our data to avoid taking up any of your precious time.

We have a 2-hour minimum.

We go anywhere in the Greater Victoria area, from Sooke to Sidney!

Clients may request a temporary pause of services for up to 90 days. During this pause, no appointments will be scheduled, and no charges will apply. Whiskey Jack Cleaning will contact the client at the end of the 90-day period to confirm whether services should resume. If the client chooses to resume service within the 90-day pause period, appointments may be reinstated at a schedule and frequency agreed upon at that time, and the client's existing service rate will be honored. If the client elects not to resume service following the pause, no appointments will be rebooked. The client may request service again in the future, subject to availability and current pricing.

There are a lot of cleaning services out there right now. We try to set ourselves apart by not only performing excellent cleaning jobs, but to provide a well paying, welcoming environment for our staff. We believe this is something missing in the industry.

We accept credit cards, debit cards, or e-transfers. Invoices are sent out after each clean to your email. Invoices contain a secure payment link and info on how to etransfer.

Yes, 5% GST is applied to your invoice.

We have a rigorous training protocol and stringent standards to ensure cleaning quality remains consistent.

We have a 100% satisfaction guarantee. If you are not fully satisfied we will offer to come back and fix whatever is not up to standards.

We love to hear about how you feel about our services and accept feedback over the phone, through email, over SMS, or any other way you want to express your ideas about how we did.

Our deluxe clean has some extra additions to the essentials clean that focus on some detailed areas of your home. All of the essential cleaning items are covered, including, dusting of baseboards, dusting of blinds, cleaning the grout from tiles, and rejuvenating applicable surfaces. Deluxe cleans often take up to 2x longer than an essentials clean, so you know we cover a lot!

The deep clean is our one stop shop for covering every cleaning task you can imagine. Our deep clean included everything our essentials and deluxe packages contain, including, wet wiping baseboards, wet wiping blinds, cleaning inside the oven and fridge, and steam cleaning inside your window tracks. Deep cleans can take up to 3x as long as an essentials clean and are our most thorough cleaning option available.

Deep cleans and move-out cleans cover all the same items, the difference is that for move-out cleans we require all personal belongings to have been removed from the home before we begin. Our move-out cleans go above and beyond BC Tenancy Act requirements.

Yes, you can certainly add specific items from deluxe packages or deep cleaning packages to an essentials clean.

We don't do organization, we don't do laundry or dishes, and we only clean the interior of homes.

Yes!

Eco-friendly cleaners are used inside your home for all general cleaning tasks. Extra dirty surfaces such as the inside of an oven will usually require a more intense cleaning product though.

We think it's best to keep your cleaners the same so that they can get to know you and your home to the best of their ability. Thankfully, our cleaners document important aspects of your particular cleaning so if we have to send a different cleaner, they will already know the special instructions of your home.

All of our team members are employees. We believe this allows us to maintain the highest standard of cleaning, allow our employees to grow and develop, and provide the best safety for our clients.

Yes! We have an inter-municipal business license with the City of Langford, which covers all of the municipalities of Greater Victoria. We also have liability insurance which can be presented if required.

Yes! We have coverage and are in good standing with WorkSafe BC.

We provide two weeks of on-site training to all of our team members including a digital online training course, and a chemical safety course.

We do not store or keep hold of any keys. Access must be granted by the client either through a lock box, code, or other method. Access codes are only ever shared with your cleaner so you know your information is safe.